Responsible Gaming

Villento Brands believes in responsible gaming at all of our online casinos. Online gaming is a fun pastime and a pleasurable social activity, but it is important to always stay in control and not play beyond your means. Villento Las Vegas realizes that there are a small percentage of players who may lose control of their play - this leads to over-spending and pathological gambling addiction. Therefore, Villento Las Vegas is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff.

Problem Gambling

’Problem gambling’ is the term used to describe any form of gambling that is causing a problem in any area of a person’s life. Those who develop a ‘problem’ will more likely destroy most of the things that they value in their lives – family and friends, home, assets accumulated, job and other aspects – to continue gambling.

Financial issues are not the only issues involved in problem gambling. Other problems can include relationship breakdowns, job disruption, bankruptcy and a range of physical and emotional problems, suicide attempts, and involvement in criminal activity, etc.

How to know if you have a problem

If you have ever been worried that you might have a gambling problem or are just curious, try our quick self-assessment test:

Did you ever lose time from work or school due to gambling?
Has gambling ever made your home life unhappy?
Did gambling affect your reputation?
Have you ever felt remorse after gambling?
Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
Did gambling cause a decrease in your ambition or efficiency?
After losing did you feel you must return as soon as possible and win back your losses?
After a win did you have a strong urge to return and win more?
Did you often gamble until your last dollar was gone?
Did you ever borrow to finance your gambling?
Have you ever sold anything to finance gambling?
Were you reluctant to use "gambling money" for normal expenditures?
Did gambling make you careless of the welfare of yourself or your family?
Did you ever gamble longer than you had planned?
Have you ever gambled to escape worry or trouble?
Have you ever committed, or considered committing, an illegal act to finance gambling?
Did gambling cause you to have difficulty in sleeping?
Do arguments, disappointments or frustrations create within you an urge to gamble?
Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
Have you ever considered self-destruction or suicide as a result of your gambling?

Most compulsive gamblers will answer yes to at least seven of these questions.

Assistance for problem gambling

Should you require any assistance or advice on problem gambling, please contact one of the organizations listed below:

Country/Area/Description/Web Site	Help Line
USA
National Council on Problem Gambling	1-800-522-4700
Hot Line Number for Northern California	1-800-287-8670
Hot Line Number for Greater L.A. Central	310-478-2121
Hot Line Number for Palm Springs	760-325-2808
Hot Line Number for Greater San Diego	1-866-239-2911
Gam-Anon, International Service Office	718-352-1671
Compulsive Gambling Institute	1-800-GAMBLER
Council of Compulsive Gambling of New Jersey	1-800-GAMBLER or 1-800-426-2537
Massachusetts Council on Compulsive Gambling	1-800-426-4555
Connecticut Council on Problem Gambling	1-800-34-NOBET
NICOS Chinese Health Coalition Problem Gambling	1-888-968-7888 (Mandarin and Cantonese)
UK
Gamblers Anonymous	08700 50 88 80
Canada
British Columbia Partnership for Responsible Gambling	1-888-795-6111

Player protection measures

Because Villento Brands believes in responsible gaming and wants you to enjoy playing its quality casinos, there are various options available to assist you if you suspect problem gambling:

SELF-EXCLUSION PERIODS

There is also self-exclusion from our casinos for a limited period. Villento Las Vegas has 2 self-exclusion periods to help with problem gambling:

A minimum 24 hours cooling-off period
A minimum 6-month self-exclusion period

Note that players who have opted for self-exclusion will not receive any promotional correspondence from our agents for the period of their exclusion.

DEPOSIT LIMIT OPTIONS

Players experiencing problem gambling have the option to decrease their deposit limits. The following limits are available:

Daily deposit limits
Monthly deposit limits

By selecting a deposit limit a player has control over their spending. These requests shall be enacted by the casino and come into effect after 24 hours.

Filtering Programs

Please note that the legal age of persons to register and play at Villento Las Vegas is 18 years. Should you require a filter to block gaming websites from any underage persons, please visit the following sites for more information on how this can be implemented:

We do ask that if children below 18 have access to your computer with Internet access, that you take care to keep your account number and password confidential and that you do not leave children unattended around your computer while you are using our website and online casino.

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Contact Us

If you have friends or family that you believe are irresponsible gamblers, you can contact us and we will contact the player based on the circumstances involved. Contact us and an appropriate casino manager will be informed to take action.

Contact our Help desk for more information or if you require assistance.